Frequently asked questions
What do I do if my order states delivered but I haven't recieved it?
What do I do if my packages is returned to Real Melanin Monroe Skincare?
All orders returned to Real Melanin Monroe Skincare require a re-shipping fee in order to process a re-shipment. Please email firstname.lastname@example.org for further assistance. Please include your name, order number, and verify your address is correct.
I accidentally entered the wrong address at checkout and my package was returned to sender. How do I get it to be reshipped
Real Melanin Monroe is not responsible for packages sent to the wrong address. If your order is still processing, email us the correct address, we'll be happy to correct it for you! If you place an order using the wrong address and it already shipped, we cannot intercept the shipment. Your order will be shipped back to us and you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.
Do you ship internationally?
Yes, we do ship internationally. International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping
Do you offer refunds?
All sales are final. Refunds are made on a case by case basis. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.
Do you offer exchanges?
We only exchange items that are damaged or defective or cause a visible reaction to skin. Please email email@example.com for further assistance. Please include name, order number, item damaged/defective, and images of damages or your skin reaction. *Please note,
Can I place orders over the phone?
We do not take orders over the phone. Orders can be placed through our website firstname.lastname@example.org.
I'd like to find out more about prucahasing wholesale, How do I get more information?
For wholesale pricing and information, please email email@example.com.
I'd like to discuss Sponsorship Opportunites & Product Donations
Sponsorship and donation requests should be sent to firstname.lastname@example.org
Sale items (if applicable)
Sale items cannot be refunded or exchanged
Exchanges (if applicable)
We only replace items if they are defective or damaged. Send a picture within 24 hours of delivery to realmelaninmonroeworl email@example.com. Decisions to replace items are made on a case by case basis. We retain the right to NOT replace your product.