FAQ

Frequently asked questions

What do I do if my order states delivered but I haven't recieved it?


Before reaching out to us via email, please make sure you have done the following: • Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package. • If you believe you have done all of the above and still can't find your package, please email us with your order details. Email: Realmelaninmonroeworld@gmail.com. We will get back to you within 24 business hours.




What do I do if my packages is returned to Real Melanin Monroe Skincare?


All orders returned to Real Melanin Monroe Skincare require a re-shipping fee in order to process a re-shipment. Please email realmelaninmonroeworld@gmail.com for further assistance. Please include your name, order number, and verify your address is correct.




I accidentally entered the wrong address at checkout and my package was returned to sender. How do I get it to be reshipped


Real Melanin Monroe is not responsible for packages sent to the wrong address. If your order is still processing, email us the correct address, we'll be happy to correct it for you! If you place an order using the wrong address and it already shipped, we cannot intercept the shipment. Your order will be shipped back to us and you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.




Do you ship internationally?


Yes, we do ship internationally. International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping




Do you offer refunds?


All sales are final. Refunds are made on a case by case basis. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.




Do you offer exchanges?


We only exchange items that are damaged or defective or cause a visible reaction to skin. Please email realmelaninmonroeworld@gmail.com for further assistance. Please include name, order number, item damaged/defective, and images of damages or your skin reaction. *Please note,




Can I place orders over the phone?


We do not take orders over the phone. Orders can be placed through our website www.realmelaninmonroeworld@gmail.com.




I'd like to find out more about prucahasing wholesale, How do I get more information?


For wholesale pricing and information, please email realmelaninmonroeworld@gmail.com.




I'd like to discuss Sponsorship Opportunites & Product Donations


Sponsorship and donation requests should be sent to realmelaninmonroeworld@gmail.com




Sale items (if applicable)


Sale items cannot be refunded or exchanged




Exchanges (if applicable)


We only replace items if they are defective or damaged. Send a picture within 24 hours of delivery to realmelaninmonroeworl d@gmail.com. Decisions to replace items are made on a case by case basis. We retain the right to NOT replace your product.